We Aim To Please! Sarsen Technology and Customer Satisfaction

A good quality process drives a company, and ideally, involves everyone in producing a quality service or product.

We are constantly working to improve our quality processes, in order to provide the best possible service to our customers. We currently hold IS0 9001:2008 accreditation, and we are about to migrate to IS0 9001:2015 following a successful transition audit.

ISO is a global standard that promotes and supports the international exchange of goods and services. In layman’s terms this means they oversee everything to make sure the customer isn’t affected by bad practices at their suppliers. Many of our customers are unable to work with suppliers who don’t hold a recognised Quality certification, and so its very important that we maintain our ISO status.

One of our fundamental quality principles is to strive to improve customer satisfaction by planning for and successfully meeting customer requirements. By maintaining our already very positive customer satisfaction levels we hope to retain more repeat customers, because happy customers tend to be loyal ones.

We send out a formal Customer Satisfaction survey every year, but our account management team stays in regular contact with the people who use our products and they are on hand to support any commercial and technical questions they may have.

Rest assured, if you decide to work with Sarsen Technology we’ll endeavour to make sure it’s a positive experience all round!

For more information please contact Sarsen Technology - info@sarsen.net

Tell Us What You Think!

We come to you today with a mission.

Should you choose to accept it, you will have to power to make a change.

We strive to bring high-end technology solutions successfully to market in the shortest possible time, for the benefit of both our customers and the manufacturers we represent. The companies we work with have been chosen for their commitment to customer service as well as for their market-leading technology.

But we can't make improvements to our service and product offering by ourselves... And thats where you come in!

We'd like you to take part in our annual Customer Satisfaction Survey, to help us decide when and if any changes need to be made. Its a great opportunity for you to tell us what you think, and the answers you give us will help us improve our services to you.

You can take the survey by clicking here - Take the Survey

Each complete survey will be reviewed in accordance with our ISO 9001:2008 certified Quality Management System.

And don't forget, "with great power comes great responsibility". So answer wisely.

 Have a great weekend!

We Want To Hear From You!!

Here at Sarsen Technology, we know that customer satisfaction is essential to the survival of our business.

We work hard to keep our customers happy, but it’s not always easy to measure how satisfied they actually are. Is no feedback good feedback?

So we have come to a profound conclusion: The best way to find out whether your customers are satisfied is…. to ask them!

There is a school of thought that you only need to ask a single question in a customer satisfaction survey - "Will you buy from us again?" Keeping the customer satisfaction survey as short as possible is important, but will that single question really give us enough information to improve our service, or make changes to improve the customer experience?

Marks out of 10?

Buying from Sarsen will bring you into contact with a number of people and departments, from the initial enquiry right through to payment and after-sales support. It’s really important that our customers are happy at every step, and to achieve this we need your help….

Click here to take part in the
Sarsen Customer Satisfaction Survey

It’s a short questionnaire, if you could take 2 minutes to fill it out it would help us not only improve our service, but our product offering, technical support, and yes, even pricing!

Your feedback is very much appreciated!