ISO 9001 - Exactly What it Says in the Manual...

As part of our commitment to quality and service Sarsen Technology became ISO certified way back in the early ‘00s.

This is an ongoing responsibility that we take very seriously, so much so that we choose to be independently audited twice every year to keep our processes in tip-top shape. And ISO 9001 is more than just a certificate. It is an internationally recognised standard, accepted in over 100 countries, and more importantly by our customers, many of whom wouldn’t work with us if we didn’t have it.

Old school thinking said that ISO 9001 certification was designed for large organisations, but it is also hugely important for SMEs like Sarsen Technology, helping us to develop efficient quality management systems that save time and money, improve efficiency and ultimately improve customer relationships.

Although our Quality Manual is a hefty tome, it allows us to implement ISO 9001 in a straightforward, easily managed way. We are all clear about what we need to do and how; we don't have to spend time 'making things up' or 'finding things out' – it’s all there. You might say we’re like a well-oiled machine!

Our latest audit takes place on Tuesday, and we’re looking forward to being able to support our customers for another year with ISO9001 certified quality and service.

If you have any questions about our quality processes or ISO 9001 please get in touch – info@sarsen.net.

Have a great weekend!

The Big Sarsen Question - Why Are Our Processes So Important?

Process. The death knell of creativity and spontaneity. 

Or is it?

It’s easy to balk against the idea of following processes, because frankly, some processes can be a pain in the neck.
Some processes command that you go through several steps to achieve a result. Some can be repetitive or time-consuming. Some don’t allow you to deal with a particular situation as quickly as you possibly can, or in the best interests of your customer.

In all these cases there is a temptation to act ‘outside the box’, to simply fix the problem in the easiest way possible. But process doesn’t need to be inflexible— changes can occur in what the customer wants or needs, in new tools being integrated, such as databases or reporting facilities, or in what you are selling and how you want to sell it.

However, processes are hugely important to the smooth running of any business. Without them our day to day tasks would be chaotic. And although one part of a process may seem like a waste of time to you, that little part may be of huge importance to someone else further down the line.

There are a huge number of benefits to having a good set of procedures -

• Processes save time – by developing a certain amount of repetitive elements you tend to remember the routine.
• Processes reduce errors – by allowing you to consistently improve small packets of work, or even automating parts of it.
• Processes make it easy to hand off work to others – by creating a roadmap and instructions for others to follow. The task may need to be performed by different people at different times, and unless the individual steps are documented, there is every chance that Jo will perform the task differently to Jim, who in turn will do it differently from you. It can also encourage teamwork, by allowing your colleagues to help you if you're busy.

So I guess the answer to the question is simple.

Processes here at Sarsen are super important, because they are the link between what we do and how we do it. And we want to do it well.
Our processes mean our customers know they can expect the same level of service and support from every single member of our team. They help us to standardise our day to day operation as much as possible, improve our services, and achieve greater understanding and co-operation amongst our staff.

But who doesn't want to bend the rules once in a while....

We Want To Hear From You!!

Here at Sarsen Technology, we know that customer satisfaction is essential to the survival of our business.

We work hard to keep our customers happy, but it’s not always easy to measure how satisfied they actually are. Is no feedback good feedback?

So we have come to a profound conclusion: The best way to find out whether your customers are satisfied is…. to ask them!

There is a school of thought that you only need to ask a single question in a customer satisfaction survey - "Will you buy from us again?" Keeping the customer satisfaction survey as short as possible is important, but will that single question really give us enough information to improve our service, or make changes to improve the customer experience?

Marks out of 10?

Buying from Sarsen will bring you into contact with a number of people and departments, from the initial enquiry right through to payment and after-sales support. It’s really important that our customers are happy at every step, and to achieve this we need your help….

Click here to take part in the
Sarsen Customer Satisfaction Survey

It’s a short questionnaire, if you could take 2 minutes to fill it out it would help us not only improve our service, but our product offering, technical support, and yes, even pricing!

Your feedback is very much appreciated!