We Aim To Please! Sarsen Technology and Customer Satisfaction

A good quality process drives a company, and ideally, involves everyone in producing a quality service or product.

We are constantly working to improve our quality processes, in order to provide the best possible service to our customers. We currently hold IS0 9001:2008 accreditation, and we are about to migrate to IS0 9001:2015 following a successful transition audit.

ISO is a global standard that promotes and supports the international exchange of goods and services. In layman’s terms this means they oversee everything to make sure the customer isn’t affected by bad practices at their suppliers. Many of our customers are unable to work with suppliers who don’t hold a recognised Quality certification, and so its very important that we maintain our ISO status.

One of our fundamental quality principles is to strive to improve customer satisfaction by planning for and successfully meeting customer requirements. By maintaining our already very positive customer satisfaction levels we hope to retain more repeat customers, because happy customers tend to be loyal ones.

We send out a formal Customer Satisfaction survey every year, but our account management team stays in regular contact with the people who use our products and they are on hand to support any commercial and technical questions they may have.

Rest assured, if you decide to work with Sarsen Technology we’ll endeavour to make sure it’s a positive experience all round!

For more information please contact Sarsen Technology - info@sarsen.net