Obsolescence Management for Rugged, Embedded Computers

We are fortunate to work with a lot of really great companies across the entire globe, and Extreme Engineering is one of the best.

Extreme Engineering Solutions (X-ES) is a world leader in the design, manufacture, and support of embedded computing solutions for compute-intensive military, communications, commercial, and industrial applications, provides a product portfolio of commercial-grade to fully ruggedised boards and systems.

The X-ES product line features the very latest in Xilinx FPGA, ARM Cortex, Intel i7 technology and NXP PowerPC processors. SBCs from X-ES are available in a number of form factors - 3U and 6U rugged VPX boards, XMC, VME, CompactPCI and 6U LRM.

See more - XES Products

Their specialty is custom services, from modified COTS to full-scale custom designs, getting you the technology you need in the shortest possible time frame. All of X-ES' products are backed by the best possible customer support, from both X-ES and their global distribution network, and they are committed to providing full life cycle support for their products.

To provide customers with information, flexibility, and control over the products they depend on, X-ES offers three configuration and obsolescence management options.

Level 1 - Change Notice	Level 2 - Change Control	Level 3 - Life Cycle Control
All customers have access to a complimentary Change Notice. Any time a Major (Class I) Engineering Change Order (ECO) occurs, X-ES will issue a Product Change Notification (PCN) and then post it to the X-ES online customer information resource, SupportNet. To be automatically notified of such changes, customers may also subscribe to email notifications of updates to SupportNet.	For customers who need to closely manage changes to their product’s design, X-ES offers Change Control. Under this upgraded configuration management option, designated customer contacts will receive notification for all Major (Class I) ECOs. They then have the option to accept or reject those changes.	Life Cycle Control includes configuration and obsolescence management, ideal for customers with long project lifecycles. Along with the Change Control configuration management offered in Level 2, X-ES proactively monitors obsolescence notification sources and issues an obsolescence notification form to designated customer contacts. Life Cycle Control provides options to lengthen the life of projects as products age and their components reach End-of-Life (EOL). When an obsolescence notification is issued, X-ES provides an impact assessment, along with details for last-time buys of components, substitute components, and product replacements/ re-designs as appropriate, thus ensuring product availability for several years to come.

For more information please contact Sarsen to discuss your application with one of our engineers.

We Aim To Please! Sarsen Technology and Customer Satisfaction

A good quality process drives a company, and ideally, involves everyone in producing a quality service or product.

We are constantly working to improve our quality processes, in order to provide the best possible service to our customers. We currently hold IS0 9001:2008 accreditation, and we are about to migrate to IS0 9001:2015 following a successful transition audit.

ISO is a global standard that promotes and supports the international exchange of goods and services. In layman’s terms this means they oversee everything to make sure the customer isn’t affected by bad practices at their suppliers. Many of our customers are unable to work with suppliers who don’t hold a recognised Quality certification, and so its very important that we maintain our ISO status.

One of our fundamental quality principles is to strive to improve customer satisfaction by planning for and successfully meeting customer requirements. By maintaining our already very positive customer satisfaction levels we hope to retain more repeat customers, because happy customers tend to be loyal ones.

We send out a formal Customer Satisfaction survey every year, but our account management team stays in regular contact with the people who use our products and they are on hand to support any commercial and technical questions they may have.

Rest assured, if you decide to work with Sarsen Technology we’ll endeavour to make sure it’s a positive experience all round!

For more information please contact Sarsen Technology - info@sarsen.net